Order Online via PayPal:

1) Click on the "PRODUCTS" page to view our Products from the drop down menu.

2) Click on the "Add Item to Cart" buttons to purchase items.

3) A new browser window will launch and display the item(s) you have selected in your Shopping Cart (including each item's name, number, finish, quantity, and price).

4) View your Items in the Shopping Cart: (Change the quantity of an item, delete an item from the Cart, Continue Shopping, or Checkout).

5) Ready to Checkout: Click "Checkout" then you will be taken through the Paypal payment flow.

 Call Us Toll Free at 1-800-292-6309 if you have any questions or need assistance with ordering products online.

General:

• Orders are processed Mon-Fri. 9:00 am-3:00 pm PST.
• There is no minimum order size.
• Sales Tax of 8.25% will be charged to CA Residents.
• All prices and payments in U.S. Dollars only.
• Prices and Terms are subject to change without notice.

Payment Options:

• We accept Visa, Mastercard, Discover, American Express, personal checks, cashiers checks and money orders for purchases.
• If your payment method is either by money order or cashier's check, orders will be shipped upon receipt of payment.  With personal checks, orders will be shipped after the bank processes your check.
• Send your personal check, cashier's check or money order by mail, payable in U.S. Dollars, to: U Need Hardware . PO Box 1898 . Walnut, CA 91788-1898
• U.S. $30.00 will be charged to any returned check by the bank.

Shipping Policy:

• We only ship within the Continental U.S.
• All orders are shipped within 24-48 hours via UPS Ground and the U.S. Postal Service.
• If you have a special request for expedited shipping or shipping through another carrier, please call us at 909.468.9282 or email us at sales@uneedhardware.com.  We will send you an e-mail confirmation of the final shipping costs before processing your order.
• Shipping and Handling Costs: (for the 48 Contiguous States)




Order Total

Standard Shipping

(U.S. Dollars)	2-8 Business Days
$0.01 - $14.99	$  8.99
$15.00 - $49.99	$14.99
$50.00 - $99.99	$19.99
$100.00 - $199.99	$24.99
$200.00 and up	$39.99

Return Policy:

• No UNAUTHORIZED RETURNS will be accepted. Please contact us, by phone or e-mail, prior to returning the product(s). There are no exceptions.
• All claims for "defects" must be reported to us within 3 days of delivery.
• Returned Product(s) must be in its original, resaleable condition with the original packaging and customers are responsible for shipping costs on returns, unless the item(s) was/were defective.
• No returns will be accepted after 14 days from the date of purchase.
• If the product(s) is/are returned due to a defect, no charge will be applied. Otherwise, a 30% restocking fee will be applied to all returns.
• Please allow 10-15 business days for the credit memo to be sent via first class mail.

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